You can contact HMRC Tax Office if you need any assistance. HM Revenue & Customs customer service team can be contacted by telephone using our connection phone number which is charged at a premium rate, alternatively you may contact them directly at no or lower cost using their helpline, or other contact details, provided on their own website.

When you call to speak with a customer support representative, they are there to assist you with your phone call and provide support and help with many problems you may have over the telephone. If you are put on hold, in a queue, or expect your call to last for a while we suggest that you may instead wish to contact HMRC using their direct telephone number rather than our connection service as this will be less costly.

There are many reasons you may wish to contact HMRC. This may be a simple query, or you may wish to discuss a complaint, or perhaps you just need some assistance. Many things can be handled over the phone but some matters may need to be handled in person or in writing.

Further Information

Her Majesty’s Revenue and Customs (HM Revenue and Customs or HMRC) was formed by the merger of the Inland Revenue and Her Majesty’s Customs and Excise. HMRC handles the administration and collection of taxes including Income Tax, Corporation Tax, Capital Gains Tax and Inheritance Tax, Value Added Tax (VAT), excise duties and Stamp Duty Land Tax, as well as National Insurance Contributions (NIC), Child Benefit and Tax Credits. You can visit the HMRC website online at https://www.gov.uk/government/organisations/hm-revenue-customs,

If you operate a business, it is likely that you will have some responsibilities towards HMRC and will need to communicate with them. Most businesses register as limited companies, a sole trader or partnership.

As a sole trader, you will be responsible for the business’s debts personally and also have some responsibilities for accounting. You will be self-employed and are able to keep all the business’s profits after the tax has been paid on them. You would need to register for self-assessment and file a tax return each year. You will need to keep records of business expenses and sales. You will need to pay income tax on any profits and pay National insurance.

You will also need to register for VAT if your turnover exceeds a certain amount. If you work in the construction industry as a contractor or subcontractor, you register with HMRC for the Construction Industry Scheme. The HMRC call centre customer support can assist if you have any questions, you can contact them using our connection service or directly at no or lower cost using their helpline, or other contact details, provided on their own website.

You can setup a limited company yourself but can also get a professional, such as an accountant to do this for you. As a director of a limited company you will have to keep to the company’s rules that are shown in its articles of association. You will have to report changes and keep company records. You will also have to file your company tax return and file your accounts. You will have to pay Corporation Tax and register for self-assessment and every year send a personal self-assessment tax return.

A partnership is where two or more people run a business. You would share responsibilities for the business debts and have accounting responsibilities and costs for items you may buy for your business such as stock and equipment. You will also need to register with HM Revenue and Customs, HMRC. Limited partnerships and limited liability partnerships have different rules so contact HMRC if you need more information.

If you sell services or goods you may be classed as a trader, if you are trading then you are self-employed. HMRC will be able to assist with any questions you have. Examples of this are:

  • You make a profit from selling often.
  • You sell items for a profit that you have made yourself.
  • You regularly sell at car boot sales, online or via classified adverts.
  • If you sell goods for other people and earn a commission.
  • If you provide a service and are paid for it.

If you only sell unwanted items now and again or you don’t aim to make a profit, then you are probably not a trader. Contact Inland Revenue if you need more information on the inland revenue contact number, you can contact them using our connection service or directly at no or lower cost using their helpline, or other contact details, provided on their own website.

If are self-employed you need to register as self-employed to ensure you pay the correct Income Tax and National Insurance. You must also follow certain rules when running and naming your business. If you are unsure whether you are classed as self-employed contact HMRC.

In your self-assessment tax return, you can include your business costs if you are a sole trader or part of a business partnership, HMRC tax office will be able to assist with any questions you have you can call them on the HMRC contact telephone number, you can contact them using our connection service or directly at no or lower cost using their helpline, or other contact details, provided on their own website.. Some things such as council tax, phone calls, internet, heating and lighting you are able claim a proportion of the cost.

If you sell your home, you may have to pay Capital Gains Tax on part of the property if you used it for your business. If you are using part of your property for your business, you may have to pay business rates on that part. You will also need to have to manage health and safety.

Once you have filled in a Self-Assessment tax return all correspondence except tax bill and refunds will be sent to the person you have authorised. If not, then correspondence from HMRC will still come to you.

If you require someone to assist you with your self-assessment in the short term, then call HMRC while the person is with you and they will confirm their identity and make sure you are happy for you to authorise them. You can HMRC customer support for more information, you can contact them using our connection service or directly at no or lower cost using their helpline, or other contact details, provided on their own website.

If you want to authorise an agent to help with your tax affairs they can be:

  • A friend
  • A relative
  • A professional accountant or tax adviser
  • Someone from a voluntary organisation

They will have to use the HMRC’s online authorisation service or complete form 64-8 and then send it to HMRC.

  • If you do want someone to assist with your taxes online, they will be able to:
  • Make sure you are paying the right amount of Income Tax
  • Can update or check your personal tax account
  • Will be able to claim a tax refund
  • Will be able to update your company car tax.

HMRC can also assist with tax credits, you can call the tax credits helpline if you need more information about tax credits you can call the number provided on their own website directly at no or lower cost, or you can contact them using our connection service.